To purchase your Quality Service Training Package for only $225.00, click the button below to add it to your cart for a secure online purchase.

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Or you can also send your check or money order to:

David B. Jones
Creating Quality Service
PO Box 162 
Santa Ynez, CA 93460

Please make your check or money order payable to:
David B. Jones / Creating Quality Service

All prices are in US Dollars

Make sure you enclose your
E-MAIL and TELEPHONE NUMBER with your payment!

Your Training Program will be
E-mailed to you approximately one week after your check or money order has been received.

If you have any questions or
would like more information,
please e-mail me, the link is provided at the top and bottom of the page.

ALL SALES ARE FINAL


 

Are you delivering a quality product
with less then quality Service?

Looking to create that WOW in service? The only individuals who can accomplish this are your front of house employees, especially your servers. No matter how good the food is, service is the key to return business!

Creating Quality Service manuals are geared toward creating the best possible experience for your customers through teamwork and training.

Your Restaurant Quality Service Training Manual will train your:   Servers, Bartenders, Cocktail Servers, Bus Persons and Host/Hostess'

This entire package is just $225.00 – over 125 pages in this training package – less then $2.00 a page!

This is NOT A BOOK. It is a Word Doc and you can make any changes you like, if any, then make copies for each one of your employees in their respective departments!

Individual Training Package Prices CLICK HERE.

Are you opening a new restaurant or café? Have you had time to create training manuals for your front of house employees? Are you looking to improve your present service standards to ensure additional revenue and return business?

Customer service is everything! You could lose tens of thousands of dollars in potential revenue because of inattentive employees, no matter how good the food is.
 

PEOPLE DINE OUT FOR THE EXPERIENCE

EVERYTHING MATTERS WHEN IT COMES TO YOUR CUSTOMERS.

EVERYTHING!

No matter what, you are going to work hard. You can work pro-actively with training or you can work re-actively with customer complaints and constant negative employee situations and turnover. Remember, your good employees want to do a good job and want to offer their customers quality service and will appreciate the application of these standards. Your not-so-good employees will move on.

Quality service creates an atmosphere that makes each customer feel welcomed and appreciated. How much time and money are you spending for your dream and how much time and money are you applying to service?

If you own a small café, customer service will be critical. The Server, Bus Person and Host/Hostess Packages will offer you a well rounded representation of what your customers are expecting from your café.
 

The basic outline for each front line employee:

 I. A Guide For The Employee

  1. Introduction: How Much You Offer Is How Much You Benefit
  2. Table of Contents
  3. Creating Quality Service
    1. First Impressions
    2. Creating Quality Service
    3. Greeting Your Customers
    4. Interacting Courteously With Your Customers
    5. Attitude
    6. Listen To Your Customers
    7. Know Your Product
    8. Suggestive Sales
    9. Up Selling
    10. Ordering Sequence
    11. Food Service Order
    12. Be Aware Of Your Surroundings
    13. Sell Yourself - Attitude, Individuality, Ability
    14. Separate Checks
    15. Thank Your Customers For Their Patronage
    16. Shift Duties
    17. In Conclusion
  4. Teamwork
  5. How The Employee Can Incorporate Teamwork
  6. Basic Employee's Do's & Do Not's
  7. Being Organized

 

 

 

 

Your Restaurant Quality Service Training Package will also include these additional training guides and hiring forms:

  1. Basic Interview Questionnaire
  2. Interview Guidelines
  3. Physical Job Description
  4. Telephone Etiquette
  5. Taking A Reservation
  6. Wine Service
  7. Champagne Service
  8. “Hot Spot Of The Week” Program - training program that doesn't add labor hours
  9. “During Shift Duties” Program - keeps things running smoothly when it gets busy
  10. Solving Customer Complaints

Quality service generates better sales and return business equating to more revenue for you and better gratuities for your employees, reducing turnover and constant training of new personnel.

Because you have purchased this training manual,
you are able to edit your manual to fit your own personal restaurant's needs.
And remember, this is NOT A BOOK. It is a Word Doc, and after making your changes, if any, you can make copies for each one of your employees in their respective departments. 

This entire package is just $225.00 – over 125 pages – Less then $2.00 a page!

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Individual Training Package Prices CLICK HERE.
 

EVERY TIME YOUR CUSTOMERS THINK ABOUT EATING OUT,
THEY SHOULD BE THINKING ABOUT YOUR RESTAURANT.

 

THEY SHOULD BE REMEMBERING WHAT GOOD FOOD THEY ENJOYED AND
WHAT EXCEPTIONAL SERVICE THEY RECEIVED.

 

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