What is quality service and what
does it mean to you?
Quality service is everything. It can generate rave reviews, build return business, increase daily revenue, and commence a continuous flow of compliments. Quality service creates an atmosphere where each individual feels welcomed and appreciated.
Furthermore, everyone cares about service; your customers, guests, family and friends. Whether dining out, at a conference, a board meeting, or a wedding reception, everyone cares about service, it is an American way of life. And we all recognize the distinction between quality service and service that is indifferent to our needs, whether we acknowledge it at the time or not.
When was the last time you received that WOW service? And I do not mean good service, as good service today would be considered poor service 25 years ago, I mean WOW! With 32 years in the Food & Beverage Industry, FOH, I have watched American service standards slowly deteriorate.
However, quality service is achievable with any business. It comes from hard work; working pro-actively instead of re-actively. It comes from developing long term goals with short term results and it is offered by caring employees who are well trained and respected.
THERE ARE NO SHORTCUTS OR SECRETS!
Quality service is important to EVERYONE, whether you are providing it or receiving it. By providing it, your customers and guests will enjoy a memorable experience they will be more then happy to enlighten others with. When you receive quality service, you are recognized as someone of importance who is cared about and appreciated, creating an experience which you will reminisce about in future times.
Remember, as a customer service provider, you can never take back a customer's poor experience. You can bandage it up, but you can never take it back.
I congratulate you on your concern in wanting to create a quality experience for your customers and guests.