Welcome To

Creating Quality Service

Customer Service Training Manuals

What is quality service and what does it mean for you?

Quality service is everything. It will increase your daily revenue, generate better sales per patron and create a more harmonious workplace for your employees (manuals are teamwork oriented). It will also build your all important return business. Quality service creates an atmosphere where every customer feels welcomed, appreciated and valued.

Everyone cares about service. It is an important part of the American way of life. We all recognize the distinction between quality service and service that is indifferent to our needs, whether or not we acknowledge it. When was the last time you received that WOW service? And I do not mean good service either. Because good service today would have been considered poor service 30 years ago. I mean WOW!

Quality service can be achieved in any business. And caring, well-trained, and valued employees will be the ones who deliver that quality service. 

Your good employees want to work hard, do a good job, and offer quality service to your customers. Good employees will welcome and appreciate the importance of training and maintaining higher standards.

Whether you are a manager or owner, you are going to work hard. How much are you investing into the people who are selling your products and representing your business? Do you have time to create training manuals for your present and future employees?


If you have plenty of free time to write your own customer service training manuals for your FOH employees, congratulations. If you don’t, please continue reading.

It is essential that all of your Front-Of-House employees are trained to offer EVERY customer a quality experience. It doesn’t matter how much experience your employees already have. The more training that they receive, the better service they will offer. Good employees want to do a good job, and will appreciate the training.

Training develops teamwork, builds a healthier and more productive work environment and self-confidence. Self-confidence increases sales.

The Restaurant Package has manuals for your Servers, Bartenders, Cocktail Servers, Host/Hostesses and Bussers.

In your wine region, there is a lot more competition than there used to be. The good news. There are also many more potential customers visiting and buying.

In addition to great wine, your customers are looking for a great experience. This will be provided by a positive, knowledgeable employee who will educate and entertain, even on Saturdays. Is your winery worth revisiting, creating future business.

Your Package will assist in training your present and future tasting room employees.  It will assist in creating a great experience for your customers.

Your Package is more than just an employee training manual. It contains cleaning schedules, wine information, different forms to assist you, three follow-up tests for your employees and over 20 creative tasting room ideas.



If you own a small café, bistro or brewery, congratulations. Customer service is still very important but you may not need or want the full Restaurant Training Package. The Server, maybe the Host/Hostess Training Manual, or one of the other training manuals may be all that you need.

You may be a new or established bar manager who is looking to bring down costs, increase revenue and improve service standards.

Whatever your reason, you can buy the individual training manuals from the Restaurant Training Package. Your customers will be glad that you did, and they will let you know by their return business. Your tipped employees will also appreciate it, since it will be reflected in making better gratuities. Good employees want to do a good job and appreciate the training. And everyone benefits from enjoying a healthier work environment.


I congratulate you on your interest in wanting to create a quality experience for your customers.


David B. Jones

Creating Quality Service